Emails
The mail to the customer knows four states rather than one switch - which matters once returns are also filed in the admin.
To the customer
- Inform customer by email when creating a return shipment
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Four values: no · yes, when created in the storefront · yes, when created in the administration · yes, always.
- Send attachments
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No attachments · attach return document · attach return document and label. Labels are only sent if they are activated and available.
To the shop
- Activate email
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Would you like to receive an email when a new return shipment has been created?
- Email address
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The recipient of the email.
- Subject and content
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Both freely worded.
The document
- Its own template
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The return document pulls the same document settings as invoice and delivery note: company name, logo, bank details, executive director, email and address.
- Columns
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Pos., quantity, product number, product, reason, comment.
- The notice that goes with it
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Without this document we can assign your return shipment neither to you nor to your order.