Eight situations, eight answers
Every one of these cases comes from an ordinary shop, not from a feature list. Each page shows the situation, what the plugin does with it, which settings are involved - and where it ends.
Which one is yours?
A return without an account
Guests send goods back without registering: order number and email are enough. Its own address such as /returns, plus a search for everyone who cannot find the number any more.
Read on →A deadline from delivery
Returns only within x days: the clock starts at the moment the delivery status was set, read from the status history rather than from the order date.
Read on →Excluding products
Hygiene articles, made-to-measure goods, fresh food: three levels for keeping products out of a return, from a custom field to a Twig condition.
Read on →A DHL label without a printer
The customer gets a QR code on their phone instead of a PDF and has the label printed at the branch. Label and QR code come from a single call.
Read on →A label for a fee
Returns yes, free of charge no: the customer buys the label as a product in the shop and gets it once the payment has arrived. Set per country.
Read on →A return by phone
The customer calls instead of using the form. From the order list the shop files the return itself - with a right click.
Read on →Putting goods back in stock
Returned goods do not land in stock automatically but at the push of a button - per line, with a marker so nothing is booked twice.
Read on →Several countries
Own DHL credentials per country, own rules per country - and for countries without an online return, a sentence that tells the customer what to do instead.
Read on →