Reasons, procedures, statuses
None of it is hard wired. All four are records with a position and a translation, three of them additionally per sales channel.
The four lists
- Reasons for return shipments
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As delivered: product price / performance insufficient · product incorrectly delivered · product delivered incomplete · product does not correspond to the description · product defective · other reasons.
- Procedures for return shipments
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As delivered: create credit note · request return of payment · request replacement delivery.
- Statuses for return shipments
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As delivered: return shipment open · in progress · declined · completed. Your own can be added, such as waiting for the manufacturer.
- Checklist elements
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The mandatory confirmations in the window before filing.
Three things worth knowing
- Allow label creation
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Allows DHL and UPS labels, including DHL QR codes, for return shipments with this status. The switch sits on every status and is on by default. On the shipped status "Return shipment declined" it is off, so declined return shipments get no label. If you had already customised that status before, the switch stays on there.
- The entry status is the one with the lowest position
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Put your own status in front of it and you have changed the entry point - without a line of code.
- Reason and procedure are stored as text
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Not as a reference. Rename a reason later and no old return changes: the record holds what the customer chose at the time.