Reasons, procedures, statuses
None of it is hard wired. All four are records with a position and a translation, three of them additionally per sales channel.
The four lists
- Reasons for return shipments
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As delivered: product price / performance insufficient · product incorrectly delivered · product delivered incomplete · product does not correspond to the description · product defective · other reasons.
- Procedures for return shipments
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As delivered: create credit note · request return of payment · request replacement delivery.
- Statuses for return shipments
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As delivered: return shipment open · in progress · declined · completed. Your own can be added, such as waiting for the manufacturer.
- Checklist elements
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The mandatory confirmations in the window before filing.
Two things worth knowing
- The entry status is the one with the lowest position
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Put your own status in front of it and you have changed the entry point - without a line of code.
- Reason and procedure are stored as text
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Not as a reference. Rename a reason later and no old return changes: the record holds what the customer chose at the time.