Process
What the customer sees
Four stations from the first click to the parcel at the branch. Every screen is rebuilt from the templates of the plugin, with its own wording.
The four stations
How the customer gets in
As a guest through a short address with order number and email or postcode, or from the customer account: through its own menu entry and through a button on every order.
Read on →The form
One row per order line with quantity, reason, procedure and comment. Excluded lines stay in place greyed out, and a checklist can be put in front.
Read on →The page after
After submitting, the customer gets a page of their own: current status, return number and order number, four numbered steps and two comment fields.
Read on →Overview and list
Two overviews: one per order with the button for a new return, and one list in the account covering all returns with their status.
Read on →