Glossary
The words that appear in the interface, and what exactly sits behind them.
In the case
- Return shipment
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A record of its own with number, status, customer, order and sales channel. Any number of them per order.
- Line
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A returning order line with quantity, reason, procedure, comment and the booked into stock marker.
- Reason
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Why the customer is sending back. Freely maintained, translatable, per sales channel.
- Procedure
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What the customer would like - credit note, return of payment, replacement delivery. Can be switched off entirely.
- Status
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Where the case stands. The entry point is the status with the lowest position.
- Checklist
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Mandatory confirmations in the window before filing.
In shipping
- Return label
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The finished shipping label. The shop is the receiver, the customer the sender - the plugin sets both itself.
- QR code
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The alternative to printing: at the DHL branch it becomes the label.
- Return receiver
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The receiver id from the DHL business customer portal, that is the address goods are sent back to.
- Chargeable label
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A product in the shop that the customer buys before the label is created. Set per country.
- Shipment number
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A field on the return shipment for the tracking number of the returning parcel.