Some people simply call
Not every customer uses the form. So that the return still lands in the same system, the shop can file it itself - without a detour.
The situation
On the phone a customer explains that two items do not fit. Note that in a spreadsheet now and it will never surface again.
Straight from the order list
The context menu of every row in the order list carries an entry for creating a return. One right click and you are in the same form the customer would see.
Create return shipment
In the context menu of every row.
Or from the order itself
The order gets a fourth tab next to general, details and documents. It lists every return for this order with number, status and date - and the button for a new one.
The email can be switched separately
The notification to the customer knows four states: never, only when filed in the storefront, only when filed in the administration, or always. Someone who has already discussed everything on the phone does not necessarily want to send a mail as well.
Which settings this uses
| Setting | Technical name | What it does |
|---|---|---|
| Inform customer by email | sendEmailToCustomerOnCreate | No · Yes, when created in the storefront · Yes, when created in the administration · Yes, always. |
| Send attachments | sendEmailToCustomerOnCreateAttachments | No attachments · Return document · Return document and label. |