A menu entry instead of an inbox
Every return sits in one place, searchable and filterable. This is the point where separate mails turn into a workload you can plan.
What this is about
Without an extension, returns sit wherever they arrive: in the inbox. Here they get a list of their own, with columns you can sort and filter by.
Six columns and a search
The list shows "Return-No.", "Order-No.", "Customer-No.", "Customer", "Status", "Shipment number" and "Date". Above it a search field: "Search all return shipments...". Where an assignment is missing, it says so - "Unknown customer..." for a guest order without an account, for instance.
Six filters in the sidebar
Filtering runs over "Status", "Sales channel", "Payment method", "Shipping method", "Country of invoice" and "Delivery country". That lets you split the work: everything open in the German channel, every return from Austria, everything that came through one particular carrier.
What hangs on one return shipment
| Field | Technical name | What it holds |
|---|---|---|
| Number | number | The running number of the return, independent of the order number. |
| Status | status_id | A reference to a status record of its own. Four ship with the plugin, you can add and sort your own. |
| Order | order_id | The order the return comes from. The list pulls order number and date from it. |
| Customer | customer_id | The customer, where there is one. For a guest order without an account the field stays empty - the list then says "Unknown customer...". |
| Sales channel | sales_channel_id | The channel the return came from. One of the six filters in the sidebar. |
| Shipment number | shipment_number | Comes from the interface as soon as a label was created. Without a label the column stays empty. |