Administration

Right where you already are

Whoever works on a return usually has the order open. So the plugin hangs there too - as a tab, as a context menu, and as a way to file a return yourself.

What this is about

Not every return comes through the form. Some come by phone, some by mail, some are already in a box at the door. For those cases the shop files the return itself - without leaving the order.

A tab of its own on the order

Next to "General", "Details" and "Documents" sits a tab "Return shipments". It lists every return for this order with number, status and date, a "Display" per row and "Create new return shipment" below.

Administration · Order 10024

GeneralDetailsDocumentsReturn shipmentsReturn shipments

NumberStatusDate

50002Return shipment open12.05.2027Display

Create new return shipment

And when there are none yet

Then it says so: "No return shipments has been created for this order yet." No empty box, no table with zero rows.

Administration · Order 10019

No return shipments has been created for this order yet.

Straight from the order list

The context menu of every row in the order list holds "Create return shipment". A right click is enough - you do not have to open the order first.

Administration · Orders

OrderCustomerStatus

10024Mustermann, MaxOpen⋯

DisplayEditCreate return shipment

Filing it in the admin

The form shows order, date, customer and sales channel at the top, below that the lines with "Number", "Name", "Quantity", "Reason" and "Procedure". Whatever already went back is subtracted from the selectable quantities. Whether the customer gets a mail about it is a setting of its own.

Administration · Create return shipment

InformationOrder10024Date12.05.2027CustomerMustermann, MaxSales channelStorefrontProductsAlready returned products are already subtracted from the selectable quantities.

NumberNameQuantityReason

SW-10024Linen shirtSize: M1Product defective

SW-10102Table lamp0Please select a reason...

Create return shipment

Worth knowing A return filed in the admin is the same record as one from the storefront. The customer sees it in their account, with status, document and - when switched on - a label.

Which settings apply when the shop files it

Setting	Technical name	What it does
Inform customer by email when creating a return shipment	sendEmailToCustomerOnCreate	Four values, and the difference counts right here: one of them sends the mail only for cases filed in the administration.
Send attachments	sendEmailToCustomerOnCreateAttachments	Whether the return document and the label travel with it. That turns the phone call into a mail with everything the customer needs.
Activate email	emailStatus	The other direction: a message to you as soon as a new return has been filed.
Email address	emailAddress	The recipient of that message.
Subject	emailSubject	The subject of that message.
Content	emailContent	The content of that message.

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