It does not end when the form is sent
Instead of a confirmation mail the customer gets a page that stays. It shows the state, says what to do next, and the shop can answer through it.
What this is about
This page is the difference between a form and a case. The customer can open it again at any time, sees the current status and finds everything needed for packing and sending.
The state comes first
At the top it says "Thank you for creating your return!", below that the current status as a sentence of its own. Four statuses ship with the plugin: "Return shipment open", "Return shipment in progress", "Return shipment completed" and "Return shipment declined". You can add your own. Next to it the return number and the order number, each with its date.
Thank you for creating your return! Please note the following points, which are necessary to process your return.
Return shipment open
Return shipment50002Order10024Then four numbered steps
The page walks through: "Your products", "Print document", the label, and finally "Drop off at a DHL or UPS store". The label step falls away when neither DHL nor UPS is switched on - then there are three steps, and the numbering counts accordingly.
What goes back is listed again
Below the first step the page lists every selected line with quantity, "Reason", "Procedure" and "Comment". While packing, the customer sees exactly what they entered.
Two comment fields, not one
"Your comment" shows what the customer wrote. "Our comment" is the field the shop answers in - from the admin, visible to the customer on exactly this page. Alongside it the shop keeps an internal comment the customer never sees.
Which settings drive the status page
| Setting | Technical name | What it does |
|---|---|---|
| Provide note to print document | provideDocumentNote | Shows a window once when the customer goes for a label before fetching the document. |
| Output Label API error messages | outputLabelApiError | Decides whether the customer sees the plain text of the DHL or UPS interface or a standard message. The detail then sits in the log. |
| Activate DHL label | dhlLabelStatus | With neither DHL nor UPS on, the third step falls away - three steps instead of four, and the numbering counts along. |
| Activate UPS label | upsLabelStatus | Same as above. With both on, one step carries both buttons. |
| Inform customer by email when creating a return shipment | sendEmailToCustomerOnCreate | Four values: never, only when filed in the storefront, only when filed in the admin, or always. The page itself stays reachable either way. |
| Send attachments | sendEmailToCustomerOnCreateAttachments | Whether the return document and the label travel with that email. Labels only when they are enabled and available. |