Two ways in, no third one needed
Customers who are logged in find the return where they look for it. Customers who ordered as a guest need no account. Both end up on the same surface.
What this is about
A return form is worthless if the customer cannot find it. That is why the plugin hangs in four places in the storefront: on an address of its own, on a search for guests, in the account menu and on every single order.
Without an account: one address that may go anywhere
The first entry point is an address you assign yourself and can link from anywhere - the footer, the shipping confirmation, a shop page, a newsletter. It works for guests exactly as it works for customers who are logged in, and it is the one place that still carries when somebody has never used their account. How that address is configured and what a guest sees afterwards is covered in detail under the guest order.
In the account: a menu entry of its own
Customers who are logged in get an additional entry "Return shipments" in the account sidebar. It leads to the list of all returns of that customer, across all orders. The entry only appears when the plugin is active for the sales channel.
A button on every order
In the order overview of the account there is a "Return" button next to every order. It leads straight to the overview of exactly that order - no detour through a list, and the customer never has to type a number.
Which settings drive the entry
| Setting | Technical name | What it does |
|---|---|---|
| Activate plugin | status | The main switch, per sales channel. With it off there is no form, no "Return shipments" entry in the account and no button on the order. |
| SEO Url | seoUrl | The short address for guests, default ruecksendung. Enter it without the domain. It redirects to the plugin url. |
| Activate order search | orderSearchStatus | Shows the search over last name and email or postcode below the login. Logging in with the order number works without it. |